• 22/24 Bormar Dr, Pakenham VIC 3810, Australia
  • 0475757560

FAQ

Do towing services offer roadside assistance in addition to towing?

Yes, we offer roadside assistance services, such as jump-starts, tire changes, lockout assistance, and fuel delivery. These services can be helpful for minor issues that don’t require towing.

Can I choose where my vehicle is towed to?

Yes, you typically have the option to choose the destination for your towed vehicle, such as a nearby auto repair shop, your home, or another location. Be sure to communicate your preferred destination to the towing company when requesting their services.

How long does it usually take for a tow truck to arrive after requesting a service?

The response time of a tow truck can vary depending on factors like location, traffic conditions, and the towing company’s workload. In many cases, towing companies aim to arrive within 30 to 60 minutes of your call, but it may be longer during peak times or in remote areas.

Are towing services typically covered by insurance?

Towing services may be covered by certain types of insurance policies, such as roadside assistance coverage or comprehensive auto insurance. However, coverage can vary, so it’s essential to check your insurance policy or contact your insurance provider to understand your specific coverage.

What safety precautions should I take when waiting for a tow truck?

When waiting for a tow truck, consider the following safety precautions:
– Pull over to a safe location if possible.
– Turn on hazard lights to alert other drivers.
– Stay in your vehicle, especially on busy roads.
– If you must exit the vehicle, do so on the side away from traffic.
– Keep valuables secure and out of sight.
– Communicate your location clearly to the towing company.

How is the cost of towing services determined?

The cost of towing services can vary based on several factors, including:
– Distance to be towed.
– Type of vehicle.
– Time of day (some services may charge more for late-night or weekend towing).
– Additional services required (e.g., flatbed towing or winching).
It’s best to get a price estimate from the towing company before agreeing to their services.

What types of vehicles can towing services tow?

Towing services can usually tow a wide range of vehicles, including cars, trucks, motorcycles, RVs, and even boats. They may have specialized equipment for different types of vehicles, so it’s essential to specify your vehicle type when requesting a towing service.

How can I request a towing service when I need one?

To request a towing service, you can usually do the following:
– Call us directly.

Are you use latest techniques in towing services?

Yes, we use latest techniques and procedure.

Do you tow heavy machinery?

Yes, we tow heavy farm and construction machinery. Along with that, we can also do marine tows

Are we open over the weekend?

Yes, we are open 24 hours a day, 7 days a week and 365 days a year

Are your drivers certified ?

Yes, our drivers are certified professionals.

How long do you need before you pick up a car?

It depends on the availability of trucks and the time of the day. Offcourse, it takes time during peak traffic hours and when there is too much workload. However, our average show up time varies between 35 to 45 minutes.

Are you working on national holidays?

Dear Customer, Yes, we are available 24/7 around the clock.

Are you towing machinery with flatbed towing ?

Yes, we use latest towing techniques for towing procedures.

Can you tow my vehicle out of a parking garage?

Yes, we are proficiently working 24/7.